About Us


Areas Serviced

Dothan, Headland, Wicksburg, Hartford, Slocomb, Taylor, Rehobeth, Ashford, Kinsey, Webb, Columbia, Ozark, Newton, Pinkard, Midland City, Newville, Haleburg, Cottonwood, Echo, Abbeville, Clayhatchee, Hodgesville, Cowarts and more.

The In-Home Diagnostic Service Call Charge.

The In-Home Diagnostic Service Call Charge is just $89… This Charge Is Waived, Nada, Zero, Zilch, Gratis… FREE With Repair. 

The $89 in-home diagnostic service call charge is the cost to have a technician come out to your home, diagnose the problem, and provide a repair estimate. You will be given a total flat rate repair cost, including everything… trip charge, parts & labor, and should you decide to complete the repair, the $89 diagnostic service call charge is ZERO. If you choose not to complete the repair, just pay the $89 diagnostic service call charge.

Flat Rate Pricing. Not Hourly, Trip, Parts, and Labor etc.

You Don’t Need A Math Degree To Understand Our Flat Rate Pricing. We charge by the repair, not by the hour! 

Some service companies have a trip charge, diagnosis fee, labor charge, mileage fee, and parts charge, and if they don’t have the part in stock, you may pay for another trip charge. We use the National Flat Rate Guide, and we will give you one price for the repair that includes everything… trip charge, parts, and labor…. Pretty simple, huh?

Lightning FAST Service.

You Don’t Want To Wait All Day For A Repairman, and We Don’t Blame You! How About A 2-Hour Window With A 30-minute Call Ahead or Text?

What’s up with the 8 to 5 service window with the cable guy and some other service companies? Really… 8am to 5pm… are you kidding?

How about a two-hour arrival window with a 30-minute call-ahead or text? We never know what troubles we will find once we get inside Mrs. Jones’ refrigerator, so this can make timed appointments difficult. But why wait around all day? We can give you a 2-hour arrival window, and we can even call or text 30-minutes ahead of our arrival at your home. Go about your day, and we will touch base when we are on the way.

Most Makes and Models Serviced.

Whirlpool, Kenmore, Amana, Maytag, Speed Queen, Electrolux, Estate, Roper, Jean Air, Frigidaire, KitchenAid, Samsung, LG, GE, Hotpoint, and more. All types of appliances. Refrigerators, freezers, ice makers, washers, dryers, ovens, ranges, stoves, and a few dishwashers. (No microwaves)

An Amazing 2-Year Warranty.

We are proud to offer an Iron-Clad 2-year parts and labor warranty on all parts we install on most repairs. We want all of our customers to be raving fans. Standing behind every repair is just what we do. Please note that there may be a return trip charge, however on most repairs, there will never be an additional part or labor charge for 2-years on any parts we install… PERIOD! 

If it is done right, we think it should last, don’t you? Some exclusions apply. 

Beware of the Chuck in a Truck - Parts Swappers.

Unfortunately, we follow numerous poor service providers and fix the mess they leave. We call them parts swappers. They do not know how to diagnose an appliance issue professionally. Instead, they treat the symptom, not the cause. Their treatment plan is to throw parts at a problem and wish for the best. This is very costly for the consumer. Worse yet, when an issue arises, many customers never receive a return call from these unscrupulous companies. Since we diagnose and find the real cause, we are proud to offer our Iron Clad 2-Year Warranty!

Be sure to check the Google reviews of those you let in your home. 

Call Us Now

Call Now To Set Up Your Appointment for Legendary Service or Text Us Your Questions Anytime: (334) 472-2300

Most major brands and types of appliances service. Same or next day service

What We Repair


The Top Refrigerator Issues

Repairs range from $89 to $399. Some are a bit more, and some a bit less, with many repairs completed the same day you call.

Here are the top 5 refrigerator repair issues. 

The most frequent repair issue we see for a refrigerator is the fridge/fresh food section is warm, and the freezer section is working ok.

The 2nd highest-ranking issue with refrigerators is leaking water and/or there is ice & frost forming in the refrigerator.

In all seriousness, if you must have a refrigerator issue, these two are actually good problems. Because there is cooling in the freezer section, these issues or problems mean that the refrigerator cooling system is working.

The 3rd most frequent issue is a refrigerator that will not cool at all. A dead fridge doesn’t always mean that the refrigerator is totally worthless. 8 out of 10 times, a dead refrigerator can be brought back to life affordably and quickly without a new compressor.

The 4th most frequent issue is an ice maker that has stopped working. 

Finally, refrigerators can be noisy, fail to ever cycle off, freeze food in the fridge section, and more.

Most refrigerator repairs are completed in an hour or so on the same day.

We Fix Those Dead Ice Makers Too

We can service and repair every brand of refrigerator ice maker imaginable. Issues can include no water or ice in the door, not making ice, intermittent ice, water line malfunction, faulty water inlet valves, and more. Many ice makers can be repaired, so there is not always a need to replace the entire ice maker.

Washer Repair

Repairs range from $89 to $299. Some are a bit more and some a bit less, with many repairs completed the same day you call.

The number one repair issue with front load and top load washers is failing to spin and agitate. 

The second most frequent repair is a washer failing to drain, leaving stinky water behind. 

Finally, here are a few other issues… washers can leak, spin unevenly, walk out of the house on their own, fail to advance through cycles, overfill, under-fill, and fail to fill with water.

Our technicians have years of experience with state of the art front load washers and the good ole 1960s washers and everything in-between.

We can accomplish most washer repairs in an hour or so and on one trip.

Dryer Repair

Repairs range from $89 to $269. Some are a bit more, and some a bit less, with many repairs completed the same day you call.

The number one appliance issue by far has been dryers that will not heat. Dryers that do not heat are caused by issues such as thermostats, safety fuses, heater relays, timers, heating elements, and sometimes even motors.

Other common dryer problems: Dryer heats but will not spin, takes too long to dry, takes several cycles to dry, squeals, rumbles, and is loud & noisy.

Proper dryer service can return most dryers to a like-new silent, efficient, and effective dryer providing many years of service.

WARNING: Is your dryer taking too long to dry clothes?

If you answer ‘yes,’ you have two issues lurking… You are potentially in imminent danger of a dryer house fire or an expensive dryer ‘No Heat’ failure. Call for a no-obligation dryer and vent inspection. 

Vent & dryer cleanings range from $89 to $149. Some are a bit more, and some a bit less, with many cleanings completed the same day you call.

Ovens, Ranges, Stoves & Cooktops

Whether you have a cooktop, stovetop, oven, wall oven, double wall oven, or combination range… glass top or conventional top, we repair them all.

Repairs range from $89 to $399. Some are a bit more, and some a bit less, with many repairs completed the same day you call!

Here are the top 5 stove-oven repair issues. 

The most frequent repair issue we see is an oven not heating at all or just the bake or broil element working. 

The second-highest-ranking issue with ranges and stoves is a stove cooktop element not working, or a “Hot” surface light staying on. 

The 3rd most frequent issue is a stovetop element that will be very high or low regardless of setting.

The 4th most frequent issue is an oven or cooktop that sparks.

The fifth most frequent repair issue with ovens-stoves is an oven that will not heat to the right temperature.

Lastly, an oven or stove with no power at all…nothing happens.

Your Master Technician & Owner

Dothan, Alabama

Hal started in the appliance industry in 1980 in Tallahassee, Florida. Excel Appliance Repair has been serving the Wiregrass area since 2013. Hal & Phyllis live in Dothan and are members of Logos Baptist Church. 


Contact Us

Set up service or just ask a question.

Get in Touch

Contact us by phone to schedule service, or use our form 24/7/365. If we don't answer, it is because we are upside down in someone's washing machine. Be sure to leave a detailed message. 

Excel Appliance Repair

(334) 472-2300


Monday - Saturday: 7am - 7pm

Sunday: Closed