If you need service in the Dothan area, call or text (334) 856-4298
If you need parts, call (888) 474-8369
Dothan, Headland, Wicksburg, Hartford, Slocomb, Malvern, Daleville, Level Plains, Geneva, Taylor, Rehobeth, Ashford, Kinsey, Webb, Columbia, Newton, Pinkard, Midland City, Enterprise, Daleville, Ozark, Newville, Haleburg, Cottonwood, Echo, Abbeville, Clayhatchee, Hodgesville, Cowarts and more.
The local in-home diagnostic service call charge covers the cost of sending a technician to your home to diagnose the issue and provide a repair estimate. You will receive a total flat-rate repair cost that includes the trip charge, parts, and labor. If you decide to proceed with the repair, the diagnostic service call charge will be credited toward the total repair cost. If you choose not to go ahead with the repair, you will only be responsible for the diagnostic service call charge. (The in-home diagnostic service charge ranges from $99 to $139, depending on the appliance type. The charge is slightly higher for out-of-town calls and certain refrigeration products.)
No need for a math degree to understand our flat-rate pricing. We charge for the repair, not by the hour!
Many service companies add on a trip charge, diagnostic fee, labor cost, mileage fee, and parts charge. And if they don’t have the part in stock, you may end up paying for another trip charge. We, on the other hand, use the National Flat Rate Guide and give you a single price that covers everything: trip charge, parts, and labor. Simple, right?
We get it—you don’t want to waste your whole day waiting for a repairman, and we don’t blame you! How about a 2-hour window with a 30-minute call or text beforehand?
What’s the deal with those 8-to-5 service windows from the cable guy and other companies? Seriously... 8 a.m. to 5 p.m.? Are you kidding?
Instead, we offer a two-hour arrival window and give you a 30-minute heads-up via call or text. We can’t always predict what we’ll find when we open up Mrs. Jones’ refrigerator, so setting exact times can be difficult. But why should you be stuck waiting all day? We’ll give you a 2-hour window, and we’ll reach out 30 minutes before we arrive. Go on with your day, and we’ll let you know when we're on our way!
Whirlpool, Kenmore, Amana, Maytag, Electrolux, Estate, Roper, Jean Air, Frigidaire, Electrolux, KitchenAid, Samsung, LG, GE, Hotpoint, and more. Refrigerators, freezers, ice makers, washers, dryers, ovens, ranges, microwave ovens, and stoves.
We’re proud to provide an ironclad 1-year parts and labor warranty on all parts we install for most repairs. Our goal is to turn every customer into a raving fan, and standing behind our work is just part of who we are. Please note that a return trip charge may apply; however, for most repairs, there will never be any additional parts or labor charges for 1 year on any parts we install… PERIOD!
When it’s done right, it should last—don’t you agree? Some exclusions apply.
Unfortunately, we often have to fix the mistakes left behind by other service providers, whom we call "parts swappers." These companies lack the expertise to properly diagnose appliance issues. Instead of addressing the root cause, they simply treat the symptoms by replacing parts and hoping for the best. This approach can be very costly for consumers. Even worse, when problems persist, many customers never hear back from these unreliable companies. Since we focus on diagnosing and fixing the actual cause of the issue, we proudly stand behind our work with an Ironclad 1-Year Warranty!
Be sure to check the Google reviews of anyone you invite into your home.
If you need parts, don’t hesitate to call our parts experts toll-free at (888) 474-8369. Our team is ready to assist you in finding exactly what you need for your appliance. With over 500,000 parts in stock across 200 locations nationwide, we guarantee that you’ll get the right parts quickly and efficiently. Whether you’re working on a small repair or a more complex project, we ensure fast shipping, so you can get back to your day without unnecessary delays. Count on us for quality, convenience, and speed—your parts will arrive FAST and ready for installation.
Repairs range from $99 to $399. Some may be a bit more, and some a bit less, with many repairs completed the same day you call.
Here are the top 5 refrigerator repair issues:
1. The most frequent repair issue we see is when the fridge/fresh food section is warm, while the freezer section is working fine.
2. The second most common issue is leaking water and/or ice and frost forming inside the refrigerator.
In all seriousness, if you have to experience a refrigerator problem, these two are actually good ones. Since the freezer section is still cooling, these issues indicate that the refrigerator’s cooling system is working.
3. The third most frequent issue is when a refrigerator stops cooling altogether. A dead fridge doesn’t always mean it’s beyond repair. 8 out of 10 times, a dead refrigerator can be revived affordably and quickly without needing a new compressor.
4. The fourth most common issue is a malfunctioning ice maker that has stopped working.
Finally, refrigerators can also be noisy, fail to cycle off, freeze food in the fridge section, and experience other issues.
Most refrigerator repairs are completed in about an hour, often on the same day.
We can service and repair every brand of refrigerator ice maker imaginable. Issues can include no water or ice in the door, not making ice, intermittent ice, water line malfunction, faulty water inlet valves, and more. Many ice makers can be repaired, so there is not always a need to replace the entire ice maker.
Repairs range from $99 to $299. Some are a bit more, and some a bit less, with many repairs completed the same day you call.
The number one repair issue with front-load and top-load washers is failure to spin and agitate.
The second most frequent repair is a washer failing to drain, leaving behind smelly water.
Finally, here are a few other issues: washers can leak, spin unevenly, walk across the floor, fail to advance through cycles, overfill, underfill, or fail to fill with water.
Our technicians have years of experience with state-of-the-art front-load washers as well as the classic 1960s models and everything in between.
We can complete most washer repairs in about an hour and on a single trip.
Repairs range from $99 to $319. Some may be a bit more, and some a bit less, with many repairs completed the same day you call.
The number one appliance issue by far is dryers that will not heat. Dryers that do not heat are usually caused by problems with thermostats, safety fuses, heater relays, timers, heating elements, and sometimes even motors.
Other common dryer problems include: dryers that heat but won’t spin, dryers that take too long to dry, dryers that require several cycles to dry, squealing, rumbling, and loud or noisy operation.
Proper dryer service can return most dryers to a like-new, silent, efficient, and effective condition, providing many years of reliable service.
If you answer "yes," you have two issues lurking: You are potentially at imminent risk of a dryer house fire or facing an expensive dryer "No Heat" failure. Call for a no-obligation dryer and vent inspection.
Vent and dryer cleanings range from $89 to $149. Some may be a bit more, and some a bit less, with many cleanings completed the same day you call.
Whether you have a cooktop, stovetop, oven, wall oven, double wall oven, or combination range—glass top or conventional—we repair them all.
Repairs range from $99 to $399. Some may be a bit more, and some a bit less, with many repairs completed the same day you call!
Here are the top 5 stove-oven repair issues:
1. The most frequent repair issue we see is an oven that isn’t heating at all or only has the bake or broil element working.
2. The second most common issue with ranges and stoves is a cooktop element not working or a “Hot” surface light staying on.
3. The third most frequent issue is a stovetop element that remains either too high or too low, regardless of the setting.
4. The fourth most common issue is an oven or cooktop that sparks.
5. The fifth most frequent repair issue with ovens and stoves is an oven that doesn’t heat to the correct temperature.
Lastly, an oven or stove with no power at all—where nothing happens—can also be a common problem.
Hal began his career in the appliance industry back in 1980 in Tallahassee, Florida, where he gained valuable experience and a deep understanding of appliance repair. Over the years, he honed his skills and became passionate about providing high-quality service to his community. In 2010, Hal and his wife, Phyllis, decided to expand their reach and opened Excel Appliance Repair, which has been proudly serving the Wiregrass area ever since.
Hal and Phyllis have made Dothan their home, where they continue to build strong relationships with their customers, who trust them for their expertise and reliability. As active members of Logos Baptist Church, they are deeply involved in their community and believe in giving back through service and support. With decades of experience, a commitment to excellence, and a heart for their community, Hal and Phyllis continue to lead Excel Appliance Repair with integrity and dedication.
Thousands of appliance parts shipped to your door. All original Manufacturer Parts. No cheap imitations.
Call:888-474-8369
Call now and provide your model number and your parts will ship today.